Senate District 15 COVID-19 Resources

March 20, 2020

COVID-19 Corona Virus Update

Senate District 15 COVID-19 Resources
We will be working diligently to provide all of you with the latest information possible. Please check back with us periodically. We will also be sending out a notification each time we add a major item, resource or update. 


Shelter in Place Directives

The State of California and the Santa Clara County Public Health Department have issued a “Shelter-In-Place” Order. The Santa Clara County order became effective at 12:01am on March 17, 2020 and will continue to be in effect until 11:59pm on April 7, 2020. Please visit the County Public Health Department webpage for any updates or resources.

            Website: http://sccphd.org/coronavirus

            Facebook: https://www.facebook.com/sccpublichealth/

            Instagram: @scc_publichealth

            Twitter: @healthyscc

Shelter-at-Home Order

Link to Frequently Asked Questions (Webpage)

Frequently Asked Questions English_3.16.2020

Spanish Translation Frequently Asked Questions

Vietnamese Translation Frequently Asked Questions

Chinese Translation Frequently Asked Questions

                        Constituent questions: cboliaison@eoc.sccgov.org

                        Education related questions: schools@eoc.sccgov.org

ALERT: Protect your Information

During these difficult times, it is important to exercise additional precaution, online or in-person, when managing or sharing your personal information.

Be on the lookout for attempts to fraudulently collect your information through phishing calls, physical mailings, emails, or fictitious web pages that may be impersonating legitimate service providers.

Please contact your service providers directly. Exercise particular care as you navigate any service provider implementation of digital services in accordance with shelter-in-place mandates.

Please visit the California State Attorney General’s webpage for information on consumer protection tips and resources including press releases: https://www.oag.ca.gov/news/press-releases/attorney-general-becerra-shares-consumer-tips-and-resources-national-consumer

 

Nutrition Services

City of San Jose Managing countywide nutrition services- https://www.sanjoseca.gov/your-government/departments-offices/mayor-and-city-council/mayor-s-office/san-jose-strong

“… This critical, regional effort seeks volunteers to ensure food security for our most vulnerable residents among the 1.9M people in this County. We will focus our delivery efforts primarily on seniors and the medically vulnerable, who are both urged to self-isolate for their own safety.

For our youngest residents, schools across the County are setting up their own food distribution systems for low-income families whose children depend on the lunch or breakfast they get from the cafeteria. Among them, both East Side Union High School District and San José  Unified School District offer meals to any children under 18...”

State direction for non-congregate distribution of school meals- https://www.cde.ca.gov/ls/he/hn/schoolmeals.asp

“Meal distribution sites should be located in areas that are easily accessible to children eligible for free or reduced-price meals. Schools do not need to distribute meals on a school site and can distribute them at another site convenient to the community such as, but not limited to, local food banks, resource centers, Boys and Girls Clubs, YMCAs, community centers, and libraries.

To allow for social distancing, non-congregate meal systems can vary based on community need and it is recommended that meals be taken away from the site and consumed elsewhere.”

Governor order on safety net services- https://www.gov.ca.gov/2020/03/18/governor-newsom-issues-executive-order-to-protect-ongoing-safety-net-services-for-most-vulnerable-californians-during-covid-19-outbreak/

“...The order waives eligibility re-determinations for 90 days for Californians who participate in:

  • Medi-Cal health coverage
  • CalFresh food assistance
  • CalWORKS
  • Cash Assistance for Immigrants; and
  • In-Home Supportive Services…”

 

Mental Health and Well-being

NAMI - Office is closed, but call their warmline or access these resources:

Crisis hotlines (24/7)

  • Mobile Crisis Response Team - 1-800-704-0900 Press 2
  • Santa Clara County Suicide & Crisis Hotline - 1-855-278-4204
  • National Suicide Prevention Helpline - 1-800-273-8255
  • Crisis Text Line - Text RENEW to 741741

TalkLines: Call the numbers below for emotional support and find mental health resources

  • 1. SAMHSA’s National Helpline – 1-800-662-HELP (4357)
  • 2. Peer-Run Warmline - 1-855-845-7415 – Offers 24/7 Emotional Support & referrals to callers and online chat visitors
  • 3. Bill Wilson Center Youth Crisis Line (ages 7-24)* 888-247-7717
  • 4. Bill Wilson Center

Online Emotional Support

  • NAMI-SCC Connections Recovery Groups: The group will be available by conference call at the following times. Call 408-453-0400 x6050 to join the support group.
    • Every Sun, 3–4:30 P.M.
    • Mon, 7–8:30 P.M.
  • NAMI Family Support Group: March 17, 2020 Tuesday 7- 8:30 PM Call 408-453-0400 x6052 to join support groups over conference call.
  • 7 Cups – www.7cups.com is an online 24/7 website (and also a mobile app) providing free support to people experiencing emotional distress

Online Support Groups:

  • Depression and Bipolar Support Alliance (DBSA) has online support groups: www.dbsalliance.org
  • Anxiety and Mood Disorders Support and Information Group: Parents Helping Parents offers online family support group. Meets on March 18th 11 AM to 1 PM Please click this link to participate on Zoom: https://zoom.us/j/517218624
  • MyOCD online support group at HealthUnlocked: Connect with other members of the OCD community in order to both find and provide support for your shared experiences.( https://healthunlocked.com/my-ocd)
  • Meetup.com has support groups for depression, anxiety. Look here for community support
  • SupportGroups.com: Website featuring 200+ online support groups. https://www.supportgroups.com/online

Other Support:

  • 1. Mental Health Urgent Care – Ph. 408-885-7855 871
  • 871 Enborg Court, SJ, Unit 100; Daily 8 A.M.–10 P.M.; Offer out-patient psychiatric care for patients who are uninsured or have Medi-cal/Medicare. No appointment needed.
  • 2. Santa Clara County Mental Health Services Call Center 1-800-704-0900 (for appointments, mental health resources)
  • 3. 211 Santa Clara County – Ph. 2-1-1 Free non-emergency, confidential 3-digit phone number/service for access to critical services (multilingual); www.211scc.org
  • 4. NAMI-SCC Resource Guide page 1 for local resources.

COVID-19 Resource Tools: We have put together resources offered by different organizations to give you tools to manage your mental health during this public health crisis.

 

Domestic Violence Services

San Jose Police Department Family Violence Center - Website - (408) 277- 3700

Nextdoor Solutions, crisis and community line- https://www.nextdoorsolutions.org/services/

“...24/7 Hotline – Crisis counseling, information, and referrals.  Translation services are available to ensure we can help everyone in need.

If you are being abused, call our hotline 24/7 at 408-279-2962…”

The Hotline, National Domestic Violence Hotline- https://www.thehotline.org/help/

“...The Hotline provides lifesaving tools and immediate support to empower victims and survivors to find safety and live free of abuse. We also provide support to friends and family members who are concerned about a loved one.

Resources and help can be found by calling 1-800-799-SAFE (7233). Individuals who are Deaf or hard of hearing may use TTY 1-800-787-3224.  Additionally, advocates who are Deaf are available 24/7 through the National Deaf Hotline by video phone at 1-855-812-1001, Instant Messenger (Deaf Hotline) or email (nationaldeafhotline@adwas.org)....”

 

Health

County Public Health Department- https://www.sccgov.org/sites/phd/news/Pages/covid-19-call-211.aspx

“The Public Health Department still strongly advises residents to call their health care provider if they are looking for medical advice and 911 if they are experiencing an emergency.”

The Center for Disease Control and Prevention has created an interim guidance plan for businesses and employers to plan, prepare, and respond to Coronavirus disease. More information on the guidance plan can be found here.

The Division of Occupational Safety and Health (Cal/OSHA), under the California Department of Industrial Regulations, has compiled a list of workplace safety and health regulations for employers to protect workers exposed to airborne infectious diseases such as the coronavirus. This guidance list is intended to help employers comply with these safety requirements and provide workers information on how to protect themselves. More information on the Cal/OSHA guidance requirements can be found here.

 

Housing

Renters

For rental assistance, you may contact representatives from our local Homelessness Prevention System to see whether you qualify for assistance at 408-926-8885 or housinginfo@sacredheartcs.org.

Various purveyors of rental services, among relating home services, are implementing a number of emergency policies and consumer protections. Please contact your respective consumer service providers for further details. Please note, most services have gone digital to abide by shelter-in-place mandates.

On March 16th, California Governor Gavin Newson issued an executive order to protect renters and homeowners during the ongoing pandemic. The executive order authorizes local governments statewide to halt evictions, slow foreclosures and protect against potential utility shutoffs.

Ordinance within City of San Jose- https://www.sanjoseca.gov/your-government/departments-offices/mayor-and-city-council/mayor-s-office/san-jos-strong/protecting-renters

“... Mayor Liccardo and City Council approved on March 17, 2020 an urgency ordinance enacted by Council resolution a 30-day moratorium to prevent families from being evicted from their homes during this public health crisis…”

On March 17, the San Jose City Council approved a temporary moratorium on residential evictions. The moratorium is in effect through April 17, and the City Council may consider extending it. The moratorium applies to all residential properties in San José, and provides residents relief from evictions for nonpayment of rent due to impacts of the COVID-19 outbreak. For more information, visit https://www.sanjoseca.gov/your-government/departments-offices/housing/eviction-moratorium

Homeowners

Various purveyors of home equity and mortgage services, among relating home-ownership services, are implementing a number of emergency policies and consumer protections. Please contact your respective loan or consumer service providers for further details. Please note, most services have gone digital to abide by shelter-in-place mandates.

FHFA foreclosure suspension- https://www.fhfa.gov/mobile/Pages/public-affairs-detail.aspx?PageName=FHFA-Suspends-Foreclosures-and-Evictions-for-Enterprise-Backed-Mortgages.aspx

“... Fannie Mae and Freddie Mac (the Enterprises) to suspend foreclosures and evictions for at least 60 days due to the coronavirus national emergency. The foreclosure and eviction suspension applies to homeowners with an Enterprise-backed single-family mortgage…”

Governor’s executive order- https://www.gov.ca.gov/2020/03/16/governor-newsom-issues-executive-order-to-protect-renters-and-homeowners-during-covid-19-pandemic/

“... The protections are in effect through May 31, 2020, unless extended. The order also requests banks and other financial institutions to halt foreclosures and related evictions during this time period…”

 

Impacted Income/ Unemployment

Various purveyors of credit card services and personal loans, among other consumer services, are implementing a number of emergency policies and consumer protections. Please contact your respective loan or consumer service providers for further details. Please note, most services have gone digital to abide by shelter-in-place mandates.

More information on the kinds of financial assistance available at this time can be found at http://www.sccgov.org/sites/olse/Pages/home.aspx.

For those struggling with reduced work hours due to COVID-19, you may file for unemployment insurance online, by phone, or by mail at http://www.edd.ca.gov/unemployment/Filing_a_Claim.htm.

The Employment Development Department (EDD) is allowing employers experiencing hardship as a result of the COVID-19 outbreak to request up to a 60-day extension of time from the EDD to file their state payroll reports and/or deposit state payroll taxes without penalty or interest. A written request for extension must be received within 60 days from the original delinquent date of payment or return. More information on the tax filing extensions can be found here.

The California Department of Tax and Fee Administration (CDTFA) has the authority to assist individuals and businesses impacted by complying with a state or local public health official’s imposition or recommendation of social distancing measures related to COVID-19. This assistance includes granting extensions for filing tax returns and making payments, relief from interest and penalties, and filing a claim for refunds. More information on the tax filing extensions can be found here.

As a courtesy notice, please note there is a high volume of applications being submitted to EDD. For more information on frequently asked questions please visit their webpage at: https://www.edd.ca.gov/about_edd/coronavirus-2019/faqs.htm

 

Small Businesses

Various purveyors of small business loans, among other business and consumer services, are implementing a number of emergency policies and consumer protections. Please contact your respective loan or consumer service providers for further details. Please note, most services have gone digital to abide by shelter-in-place mandates.

County Public Health FAQ- https://www.sccgov.org/sites/phd/DiseaseInformation/novel-coronavirus/Pages/frequently-asked-questions.aspx#business

“... If I operate a non-essential business with a retail storefront, am I allowed to re-configure my business to deliver products to people’s homes? Yes ...”

On March 16th, the Small Business Administration approved an Economic Injury Disaster Loan assistance declaration for California, which makes loans available to small businesses and private, non-profit organizations in designated areas of a state or territory to help financial strife caused by COVID-19. Potential applicants may apply online, or find additional disaster assistance information here. You may also contact the Small Business Administration directly at disastercustomerservice@sba.gov or by phone at 1-800-659-2955.

Within the City of San Jose, the City’s Office of Economic Development emergency response has set up an email, Covid19SJBusiness@sanjoseca.gov, for businesses, employers, workers, owners, and managers who need business-related information or support during the COVID-19 crisis. The mailbox will be monitored by staff who speak English, Spanish, and Vietnamese. This is also the “sender” address for our emails to businesses on COVID-19 issues.

Businesses can also apply for Federal Emergency Management Agency (FEMA) Disaster Assistance while waiting for other disaster assistance. More Information can be found here.

Facebook is also offering a Small Business Grant Program in the form of cash grants and ad credits to help small businesses struggling during this time. Businesses can sign up for updates on the program as it begins to launch here.

Link to State Treasurer’s webpage: https://www.treasurer.ca.gov/

Resources on the State Treasurer’s webpage:

https://docs.google.com/spreadsheets/d/1tYNAyRgzUfsAlLl7RJC0Ez_ClyyLXSsNWfB-1UPetQY/htmlview#gid=0

Reporting Businesses Operating in Violation of Shelter in Place

The County of Santa Clara District Attorney’s Office has established a new phone number and email for individuals or businesses to report a non-essential business operating in violation of the Health Officer Order to Shelter in Place. Reports of businesses operating in violation of the order can be directed to pubhealthreferral@dao.sccgov.org. A voicemail can be left by calling (408) 792-2300 in English, Spanish, and Vietnamese

Transportation

Various purveyors of automobile loans, among other transportation services, are implementing a number of emergency policies and consumer protections. Please contact your respective loan or consumer service providers for further details. Please note, most services have gone digital to abide by shelter-in-place mandates.

The California Department of Motor Vehicles (DMV) has asked law enforcement to exercise discretion for 60 days in their enforcement of driver’s license and vehicle registration expiration dates beginning effective March 16, 2020. This is being done so that at-risk populations, including seniors and those with underlying health conditions, can avoid required visits to the DMV field offices for license or vehicle registration renewal. More information from the DMV can be found here.

Additionally, the Transportation Security Administration (TSA) has committed to accepting expired driver’s license and identification cards that have expired on or after March 1, 2020. TSA will accept expired licenses up to a year after their expiration date, plus 60 days after the duration of the COVID-19 national emergency. More information from the TSA can be found here.

City of San Jose Updates: https://www.sanjoseca.gov/news-stories/news/emergency-notifications

Bridges/Tolls

Caltrans and the Bay Area Toll Authority (BATA) today announced the temporary suspension of cash toll collection at the region’s seven state-owned toll bridges until further notice. The move minimizes the risk of exposure for toll collectors and toll payers to COVID-19 during the public health emergency.

This temporary switch to all-electronic tolling will affect drivers who cross the Antioch, Benicia-Martinez, Carquinez, Dumbarton, Richmond-San Rafael, San Francisco-Oakland Bay or San Mateo-Hayward bridges. The Golden Gate Bridge adopted full-time all-electronic tolling in 2013.

Beginning at midnight, toll booths at all Bay Area toll plazas will be unstaffed. Motorists who normally stop at a toll booth to pay cash should proceed cautiously through the toll plaza without stopping. Automated, high-speed cameras will capture images of the license plates, and the FasTrak® customer service center will process the images and mail a toll invoice to the address at which the vehicle is registered with the DMV.

While invoices will include a heading that reads “Toll Violation Notice,” these transactions will not be considered violations, and the amount due on each notice will be for the toll amount only. The FasTrak® customer service center will waive all toll violation penalties during the period in which cash toll collection is suspended. The escalation of penalties for previous unpaid toll crossings will also be suspended. This will include a temporary halt to referrals to the DMV for a hold on vehicle registration after a second toll violation notice has gone unpaid.

Motorists who normally use a FasTrak® toll tag or license plate account for toll collection will not notice a difference in their statement.

Caltrans and BATA encourage toll bridge customers who do not already have a FasTrak® account to open one online at www.bayareafastrak.org or by phone at 1-877-229-8655 (BAY-TOLL). Customers also can obtain a FasTrak® toll tag at Costco or Walgreens stores and then activate their new accounts online. For a map of retail locations at which FasTrak® toll tags are available, visit https://www.bayareafastrak.org/en/howitworks/retailmap.html.

 

Utilities

Various purveyors of telecommunication, water, electric, and gas service provision, among other utility services, are implementing a number of emergency continuity policies and consumer protections. Please contact your respective service providers for further details. Please note, most services have gone digital to abide by shelter-in-place mandates.

Governor’s executive order- https://www.gov.ca.gov/2020/03/16/governor-newsom-issues-executive-order-to-protect-renters-and-homeowners-during-covid-19-pandemic/

“...The Governor’s Executive Order asks the California Public Utilities Commission to monitor measures undertaken by public and private utility providers to implement customer service protections for critical utilities, including electric, gas, water, internet, landline telephone, and cell phone service on a weekly basis.”

CalWater reporting safe tap water- https://www.calwater.com/latest_news/2020-0310-safe-from-coronavirus/

“Drinking Water is Safe

Most importantly, the drinking water we supply is safe and can be used as normal. The U.S. Environmental Protection Agency, California State Water Resources Control Board, and World Health Organization have all explained that there is no evidence that COVID-19 is or can be transmitted through drinking water.  Furthermore, the rigorous water testing and treatment protocols we employ on a daily basis safeguard our customers’ drinking water.  Customers can use their drinking water with the confidence that it continues to meet all state and federal drinking water standards.

Suspending Water Shutoffs

To help the communities we serve mitigate the impact of COVID-19, we are suspending water service shutoffs for customers who are unable to make payments and have restored service for customers with delinquent accounts.  Having a safe, reliable supply of clean water for hand washing and surface cleaning is a critical tool in the battle against COVID-19, and we want to do everything we can to keep our customers and communities healthy and safe.

Water Service Continues Uninterrupted

We remain fully operational and our water systems are running normally.  Everyone at Cal Water recognizes the special and critical role we play in these extremely difficult circumstances.  Because of the essential nature of our mission, the vast majority of our team is on the ground helping to ensure that our customers continue to receive a reliable supply of safe, high-quality drinking water.  We are employing sound social distancing, personal hygiene, and workplace sanitation practices to keep everyone healthy.  We are also prepared to mobilize resources from across the state should the need arise.  In short, we will do what is needed to continue providing our customers with safe, reliable drinking water.

Transitioning Customer Service to Phone & Digital Channels

Consistent with guidance from the Department of Public Health, White House, and Centers for Disease Control & Prevention, we have temporarily closed our local Customer Centers to walk-in traffic in order to help minimize the spread of COVID-19. We are augmenting our phone and digital resources to ensure we are able to assist customers with their water service needs. Customers can and are encouraged to pay their bills online, and they can quickly and easily set up their profile on our website.”